Senior Manager, UX Design at NCBA Group

Job Description

Senior Manager, UX Design at NCBA Group

The Senior Manager, UX Design will be responsible for development and improvement of client-centric journeys across Loop DFS’ channels, ensuring that the experiences are optimized for delivery across channels and meet relevant KPIs. This involves spearheading UX for the organization – driving standards, enabling, empowering and educating UX staff, and stepping into hands-on strategic projects as needed. Takes the lead on standards, best practices and tooling for the organization, and will have a leading role in shaping and developing these standards, as well as reaching out into global UX and development teams to give expert support and guidance on standards, practices and tools. Uses UX experience and design skills to lead by example – coaching, mentoring, and developing the team, and others, ensuring their work is based in research, following our processes, best practices, and design standards to create the highest quality designs that deliver measurable impact and benefit to the organisation. Uses management experience to provide clear and transparent planning for projects, carefully balancing strategic and tactical priorities. They will be trusted to efficiently manage resources, mitigate risks and establish governance to ensure the smooth and predictable running of work.

The right candidate will be at the forefront of research and design for digital platforms across desktop, mobile, API and more. The design team plays an integral part in gathering insights about the attitudes, emotions, motivations and behaviors of customers to inspire and inform design. We collaborate closely with each other and with engineering and product management to create category-leading products that deliver value for our customers, and for Loop DFS. This is an opportunity to work within a growing design team, to implement and drive exceptional design and solid process, while also guiding and supporting more junior designers relying on user-centered design methods to craft industry-leading user experiences—from concept to go-live.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

UX Design (30%)

• Design aesthetically pleasing mock-ups, flows, and high-resolution production-ready visual layouts for web and mobile
• Revise designs created by a senior design resource (i.e. production work)
• Participate in assessments of existing experiences/interfaces, leveraging the power of analytics tools combined with a competency in usability / design best practices
• Support strategic XD practice growth initiatives, which may include areas such as marketing, recruitment, and sales
• Influencing and shaping product roadmaps and key deliverables.

Customer Discovery (30%)

• Connecting with and understanding the needs of the user through relevant questioning and discovery.
• Participate in project discovery activities (building a story, doing competitive research, creating user personas, and helping define the overall ‘heart and soul’ of the site or application to be built)
• Working with stakeholders to gather and understand design requirements, planning work across all phases of design using a structured approach and collaborating with researchers to deliver informed design solutions that are fit for purpose.
• Collaborating with developers on solutions and design handovers.

Internal business processes (20%)

• Owning, championing, and driving improvements to UX tools and processes.
• Collaborate with team members to create and follow standards and best practices
• Keep up-to-date with industry standards and emerging technologies/techniques
• Develop a data-driven approach for user experience(s) to measure effectiveness and make recommendations for improvements.

Customer (10%)

• Stakeholder research to understand needs and pain points working with the UX Research team
• Understand target audiences needs and conduct user research of competitor products
• Advocate for the user and follow user-centred design principles.

Learning and growth (10%)

• Identify and develop competencies in assigned role.
• Promote a learning culture by champion new ways of working in the Organisation, (Structure, and Culture & Working Ways).

JOB SPECIFICATIONS

Academic:

• A Bachelor of Science degree in Human-Computer Interaction, Interaction Design or related field of study from a recognized university.
• Professional qualification in UX Design

Desired work experience:

• Preferably a minimum of 5 years of relevant professional experience in highly automated environment, including at least 3 years in UX Design related areas.
• Extensive experience designing products for mobile & web.
• Experience with financial services/ trade execution products will be a strong plus.

JOB COMPETENCIES

Technical Competencies

• Exceptional design velocity: ability to take products from concept to implementation in a fast-paced environment
• A solid understanding of design processes, information architecture, web and application usability, responsive design, and best-in-class UI design
• Experience working with design tools such as Figma, Sketch, Adobe Illustrator, and Abode XD
• Excellent teamwork and communication skills, handle pressure and adapt to new and complex domains
• An understanding of the fundamental principles of journey mapping, blueprints and IAs, with the ability to create simple constructs, and guide users through card sorting and/or testing sessions.
• You have strong leadership skills and are confident in engaging users and day-to-day teams as well as executive decision-makers in a collaborative and outcome-driven strategic co-design process that generates measurable business impact.
• Ability to confidently lead and motivate blended teams to consistently deliver outstanding work.
• Experience in leading and advocating for Design thinking and Experience Design practices and methodologies that bring together, user, business and technology lenses to create a holistic view of a service or product.
• Excellent analytical thinking, a detail-oriented mindset and strong verbal and written skills to rationalize your design decisions and support the consolidation of ideas and findings into cohesive stories to help educate and take stakeholders on a journey.
• Robust and detailed design documentation that has high impact and is valuable to the team
• Stunning portfolio demonstrating how you work as well as your end product
• You are UX savvy, able to craft and translate user needs into journeys and show evidence how the solutions meet the required needs with measurable value.
• You are comfortable working with the team reshaping user stories and defining acceptance criteria.
• Your design process takes a holistic approach, identifying patterns and workflows by considering the larger system.
• You understand graphic design and are versed in typography, application of colour theory, consistent use of branding and information hierarchy.

Behavioural Competencies

• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.
• Relate easily and naturally with executives, business managers, technical teams and customers. Has excellent listening skills and understands the desires and challenges of all our leaders and customers.
• Ability to form trusted relationships with technical teams and customers
• Possess broad knowledge of business and has an interest in market trends. Have intricate knowledge of our business: its vision, mission, strategy, values and how it operates.
• Clearly communicate and share the planned cyber initiatives, reports, and risks with executives, business leaders, and stakeholders across the organization – in a manner that leaves them all touched, moved and inspired.
• Passionate about innovation. Loves technology and possesses both a deep and broad understanding of the technology market and cutting-edge technology and Cyber trends.
• Continuously listening to our stakeholder’s feedback and coming up with new architectures and enhancing existing ones to leverage these cutting-edge technologies.
• Self-motivated and self-managing.
• Have a material impact in attracting new customers, delighting existing customers, increasing our market share and enhancing our organizations efficiency and profits.
• Delivery model is organized around delighting our customers, increasing our profitability, and increasing the businesses efficiency.

Senior Manager, UX Design at NCBA Group