Account Manager At Hogarth

Job Description

Account Manager At Hogarth

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media – both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 60% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

The role

Our Account Managers (AM) are super-organised and adept multi-taskers. Accountable for end to end project delivery and responsible for delivering projects on time, on specification and on budget. Our AM possess good project and client management skills and best-practice methodology and is the key point person for projects and relaying timing, scope, budget, resource and change information to the wider project and production teams. You are well organised with a passion for production, marketing and advertising and a desire to grow and develop. Key areas of responsibility

Communication
Account Manager At Hogarth

• The key day-to-day contact for clients across projects they’re working on
• Understanding of clients’ needs to deliver high satisfaction levels
• Ensure awareness of timelines and deliverables on projects
• Responsible for managing the client relationship with a focus on Client delivery
• Act as the primary client contact for delivery, structure regular status updates and communications with clients, define scope and approach, set and manage expectations and deliverables and if required escalate issues as required to SAM/SCM
• Ensure a clear understanding of the production brief, deliverables and timeline for each project
  

Collaboration

• Demonstrate strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables
  

Process

• Manage small-to-medium projects independently, from initiation through to completion
• Work with cross-functional teams in a fast-paced agency environment
• Manage client objectives, budget, expectations, deliverables and timelines and communicate changes/direction to team members
• Keep projects on track through clear task lists, timing schedules, risk register, trackers, status and contact reports
• Participate actively and can knowledgeably articulate status internally and during client interactions
• Identify potential project risks and if needed, escalate to SAM/SCM
• Liaise with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
• Ensure the highest quality is always delivered to clients
  

Financials

• Own project budget and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
• Manage POs, financial reporting, tracking, billing against all project budgets
  

Requirements

• An understanding of marketing and production implementation processes across key channels such as digital, video, content, social etc
• Understanding of the production and the creative development process, content production, technology, quality assurance testing and marketing methodologies
• Ability to manage small projects with varying components, demonstrating ability to deliver on time and on budget
• Experience of client relationships
• A professional, calm, approachable demeanour
• Strong written and verbal communication
• An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheet, Trello, Miro etc
  

Hogarth Values

Heart and Soul: We love what we do. We bring energy and enthusiasm to all our work. We push boundaries, we are never satisfied and always want to find a better way.

Hands on: We don’t wait for things to happen, we get on with it. We are pragmatic and don’t have an ego. We do what it takes to get the job done to the highest standards.

Honest: We are straightforward; we speak openly and clearly. We operate with integrity and live up to our promises.

Happy family: We enjoy working together. We look out for our colleagues. We are an eclectic bunch. We want to work with people from many cultures and demand great things of each other. Even when things get tough, we don’t lose perspective or our sense of humour.

Hungry: We are an inquisitive community. We want to create an environment which inspires ourselves and others to be better. It is important to continuously challenge ourselves and our ways of working. We aim to provide staff with the opportunities to develop and learn.

Find out more at www.hogarthww.com/culture

The Package

• 25 days holiday
• Private Medical Care (Bupa)
• Life Assurance – four times annual salary
• Pension Scheme
• An extra day leave on your Birthday
• Employee Assistance Programme
• WPP Group Discounts
• Travel Season Ticket Loan
• Gym Discounts
• Mortgage Advice – In partnership with Charles Cameron and Associate
• 1 Volunteering day per year
  

Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

Please contact careers@hogarth.com if you need the job advert or form in another format.

Data

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Account Manager At Hogarth