Business Analyst – Manager at Equity Bank Kenya

Job Description

Business Analyst – Manager at Equity Bank Kenya

We are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of both business processes and IT solutions. As a Business Analyst, you will collaborate with project sponsors, stakeholders, and project teams to gather, analyze, and prioritize requirements for various IT projects. You will be responsible for ensuring that IT solutions align with business objectives and maximize efficiency and effectiveness.

The Business Analyst’s role is to elicit, analyze, document, and validate the business needs of stakeholders. This includes interviewing stakeholders, eliciting, and compiling user requirements to understand the technology solutions they need. The Business Analyst will also apply proven communication, analytical and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive by exploring emerging technologies to optimize business processes. The BA will play a pivotal role in ensuring IT’s understanding of business requirements.

Majorly, BA acts as a bridge between specific Business Units/Subsidiaries and IT Services, planning and coordinating operational activities by maximizing the value provided by systems to that particular business unit or subsidiary. In addition, work with users to identify ways in which IT services can benefit their business, and define the detail of their requirement in terms of functionality and performance.

Responsibilities:

• Collaborate with project sponsors to determine project scope and vision
• Clearly identify project stakeholders and establish user classes, as well as their characteristics
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Identify and establish scope parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
• Work with stakeholders and project team to prioritize elicited requirements
• Research, review and analyze the effectiveness and efficiency of existing requirements- gathering processes and develop strategies for enhancing or further leveraging these processes. 
• Maintain an understanding of business processes and their IT needs
• Maintain an awareness of current and emerging technologies
• Identify opportunities where business objectives can be met by using IT
• Provide Business Units/Subsidiaries with advice, guidance and assistance in the identification, selection, testing, and analysis of IT Services’ capabilities
• Work with users to define the details of their requirements in terms of functionality and performance
• Support introduction of new services § Proactive identification of value-adding IT business solution for the business units/domains
• Ensure business requests align with IT strategy and recommend IT solution that will maximize influence and business process improvements
• Draw out business prioritization process – assist in making the case for funding and supporting stakeholder discussion leading to approval
• Represent specific business user constituencies in ensuring that realistic but robust requirements are submitted
• Facilitate understanding of specific requirements and adequate packaging of service for represented Business/Subsidiaries
• Monitor overall application and functionality build, ensuring requirements are implemented § Manage key stakeholders in IT and business to ensure tight alignment of IT initiatives with the business objectives
• Coordinate communication strategies with end-users and business community
• Establish (with Business & Technical solutions) the best technical support to deliver cost-effective solution satisfying the business requirements and needs
• Monitor specific functionality build, ensuring requirements, budget and calendar are respected 
• Support on acceptance and user testing
• Voice concerns and/or satisfaction on the user community with IT Service effectively creating a continuous improvement circle
• Develop and manage relationships with business and subsidiary management and assist all levels within the business area to define their overall business requirements

Qualifications

Formal Qualifications:

• First degree in Business or ICT related discipline from a recognized university
• Certified Business Analysis Professional (CBAP) certification is desirable
• MBA is an added advantage
• Knowledge of a mainstream project methodologies and frameworks (e.g. Agile, SAFe, Scrum, Prince2 etc.)

Years of experience:

• Minimum 3 years as a Business Analyst or a Process Analyst

Knowledge:

• Business Analysis
• Financial services industry knowledge
• Benefit/Value assessment
• Customer service
• Decision making
• Problem solving
• Relationship development
• Requirement specification
• Business technology application

Skills:

• Excellent written and oral communication skills
• Excellent interpersonal skills
• Excellent analytical and problem-solving skills
• Excellent negotiation skills
• Strong leadership, people management and supervisory skills

Attributes:

• Ability to make sound and logical judgements
• Demonstrate leadership and personnel/project management skills
• Good understanding of the organization’s goal and objectives
• Able to conduct research into issues and products as required

Business Analyst – Manager at Equity Bank Kenya