Claims Analyst at Liberty Life

Job Description

aims within the stipulated Liberty guidelines on claims management.

Key Responsibilities

• Process claims accurately and in a timely manner as per the provided guidelines to ensure the achievement of the set customer service standards
• Analyse documentation submitted by clients to ensure the information supplied is credible in line with the Liberty guidelines on claims processing
• Register all new claims promptly and acknowledging receipt of the same
• Advise claimants regarding basic matters about their insurance coverage in relation to the insurance claim
• Respond to both internal and external claims inquiries concerning claims process, service providers, and the filing/completion of proper forms
• Record all claims transactions
• Prepare claims registers and update the various claims reports
• Keep claims records as per the Liberty guidelines on record management to ensure ease in accessibility of information and data integrity
• Maintain the claims register to ensure accuracy in data
• Prepare quality reports in a timely manner to ensure timely submission for review
• Reconcile claim reserves and paid claims
• Manage the maturity and surrender suspense including premium refunds

Qualifications

• Bachelors’ degree in insurance or a business related field
• Professional qualification in Insurance (LOMA, ACII, AIIK)

Experience

• At least 2 years’ experience in claims or underwriting role in the life insurance industry

Competencies

• In depth understanding of life insurance operations and concepts
• Ability to prioritize tasks and manage time efficiently
• Excellent organizational and stakeholder and management skills
• Solutions focused mindset
• Knowledgeable in financial solutions and market trends
• Business acumen

Method of Application

If you meet the above requirements, you are encouraged to forward your application and updated CV to hr@libertylife.co.ke by 17th July 2024 clearly state the job title on the subject heading. Liberty Life is an equal opportunity employer and actively encourages diversity