Safaricom PLC

Commercial Manager at Safaricom Kenya

00100, Nairobi Kenya
June 3, 2024
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Job Description

Commercial Manager at Safaricom Kenya

  • Reporting to the Chapter Lead – M-PESA Performance, Strategy & Analyticsthe position holder will be responsible for Generation and aggregation of data and market led Insights for performance and planning of Financial Services solutions, customer growth, usage of M-PESA and customer experience to realize company strategy and mission objectives. The role works with SLT, Product owners, growth managers and business unit partners.


  • Responsible for Driving end-to-end delivery of Customer Value proposition
  • The role holder generates customer insights, develop comprehensive value propositions and Go-To-Market strategies that will enable Safaricom drive acquisition, usage and retention of Customers, while gaining on key consideration, usage and affinity brand metrics specific to the segment. 
  • Ensure that the commercial strategy is implemented in alignment with overall tribe strategy, market needs and requirements. Responsible for gaining leadership in the market segment in Kenya.
  • Channel Acceleration/penetration 
  • Business process analysis 
  • Process engineering 


  • Relevant undergraduate degree. A Master’s degree is beneficial.
  • Working experience in the Financial Services Sector, Mobile money and Telco sector business models.
  • Work experience in strategy development and execution a must.
  • Highly developed communication skills and ability to manage and champion strategy positions up to Executive levels.
  • Critical competencies for success
  • Experience in preparation of budgets and forecasts in a large company 
  • Financial modeling experience, preferably in Excel 
  • Demonstrated ability to analyze the financial services competitive environment through market trends, market intelligence and providing insights for response to the findings

Commercial Manager at Safaricom Kenya