Digital Channels Manager, ESB & Integrations Support at KCB Bank Kenya

Job Description

Key Responsibilities:

• Provide support for all Middleware/integration platforms and/or java container related issues and triage application issues as related to the J2EE container.
• Implementing high availability, fault tolerant strategies, and load balancing based on IBM Integration Bus suite of products capabilities.
• Manage middleware environments and provide support to application support and business teams. The job holder will also participate in quality assurance activities for integration related solutions before they are transitioned to production.
• Work independently and collaboratively with other support teams to troubleshoot integration platforms, server performance issues and tune the environment based on findings so as to achieve desired outcomes.
• Provide detailed incident reports and root cause analysis and suggest workarounds / interventions and/or solutions for recurring issues affecting Middleware applications. Continuously devise or modify procedures to solve complex and recurrent problems and maintaining a knowledge base of the known problems and solutions.
• Periodic or adhoc patching of the middleware application environments – applying maintenance updates such as fix packs to the broker/integration nodes and ensuring the whole environment is up to date in relation to patching.
• Monitoring all Middleware application environments – transactions, services, files transfers, operating system, database health and the environment in general and issue periodic consumable health status of the environment.
• Manage/action service requests raised directly or escalated to the middleware & integration support team and within the pre-determined SLA
• Maintain an up to date detailed configuration matrix for all middleware services and the integration landscape / environment.
• Creating a disaster recovery plan with run book and periodic planning for disaster recovery tests. Perform backup and recovery of the Middleware applications, and also effectively support resolution of any post recovery issues. Maintaining the DR environment in ready state. In collaborations with other teams invoke fail over activities to the DR.

The Person

For the above position, the successful applicant should have the following: 

• At least 5 years’ experience in a similar role. 
• Bachelor’s Degree in IT/CS or Technical related field of study. 
• Master’s Degree in Technical or Business Related is added advantage 

Required Specific Experience:

• At least 3 years’ experience and technical knowledge in specialty area of ESB – SOA and web services concepts and integration technologies.
• At least 5 years’ experience with strong fundamental knowledge of Linux and Windows operating systems.
• At least 5 years RDBMS experience working with large and high-performance databases (Oracle certification).
• 3 years’ experience with messaging systems preferably IBM MQ and messaging concepts and technologies is desired. 
• 3 years’ experience working with Linux systems administration, shell scripting, networking, storage and security concepts for different integration technologies is desired.