Mercure Nairobi Upper Hill

Director of Sales & Marketing

November 20, 2023
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Job Description

Company Description

Mercure Nairobi Upper Hill is located in the financial district and surrounded by banks, international corporate companies, Embassies and in close proximity of the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all day dining restaurant, fine dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, conferences for small to large groups.

Job Description

  • Mercure Nairobi Upperhill is seeking a dynamic and experienced Director of Sales and Marketing to lead our sales and marketing efforts. The ideal candidate will be a visionary leader who can create and execute innovative strategies to drive revenue, strengthen our brand presence, and maintain our reputation for excellence.
  • If you are passionate about luxury hospitality and possess a proven sales and marketing track record you to join our team.
  • Key Responsibilities:
  • – Develop and implement strategic sales and marketing plans to achieve revenue and market share targets.
  • – Lead a high-performing team of sales and marketing professionals, providing coaching, guidance, and support.
  • – Identify and target key market segments and cultivate strong relationships with clients and partners.
  • – Oversee all sales activities, including room sales, meetings and events, and F&B promotions.
  • – To adapt strategies accordingly, monitor and analyze market trends, competition, and customer feedback.
  • – Create and execute innovative marketing campaigns to enhance the hotel’s brand awareness.
  • – Manage budgets, forecasts, and financial reporting related to sales and marketing activities.
  • – Collaborate with other departments, such as Revenue Management, to optimize pricing and inventory strategies.
  • – Ensure compliance with Mercure global standards and quality assurance protocols.
  • – Participate in industry events, trade shows, and networking activities to promote the hotel and build business relationships.


  • Bachelor’s degree in business, Marketing, or a related field. Master’s degree preferred.
  • – Minimum of 5 years of senior leadership experience in sales and marketing within the luxury hospitality industry.
  • – Strong understanding of the Nairobi market and key competitors.
  • – Proven track record of achieving revenue and market share growth.
  • – Excellent interpersonal and communication skills.
  • – Innovative thinker with the ability to create and execute successful marketing campaigns.
  • – Results-driven with a focus on achieving and exceeding targets.
  • – Ability to lead and motivate a diverse team.
  • – Proficient in revenue management and distribution systems.