Engineer Infrastructure Operations & Security Remediations at Safaricom Kenya

Job Description

Engineer Infrastructure Operations & Security Remediations at Safaricom Kenya

Reporting to the Team Lead Infrastructure Operations & Security Remediations, the position holder will be responsible for Systems Administration, security patch and vulnerability management of Safaricom Windows/Linux/UNIX based servers. Other tasks to include AD, DNS, DHCP, ADFS, Microsoft Entra ID and Exchange systems administration; servers, storage and SAN support; systems integration, backups, system monitoring, performance tuning, troubleshooting, skills transfer and customer management.  Configuration management and documentation. 

RESPONSIBILITIES

Incidents and problem resolution

• Working in an agile environment and utilizing relevant tools such as Jira & Confluence.
• Private and Public Cloud Compliance management and implementation for servers based on Windows, Linux and UNIX Operating Systems.
• AD, DNS, DHCP, ADFS, Microsoft Entra ID, Exchange, Email Archiving and Windows Servers Administration.
• Patch and vulnerability management and implementation for servers based on Windows, Linux and UNIX Operating Systems.
• Administering, configuring and troubleshooting servers based on UNIX/Linux and Virtualization. This includes response, problem resolution and escalation of server issues.

Service Excellence

• Analysis of server/storage hardware and operating system software. This includes implementation of tactical service improvements, upgrades and system patching.

Systems Maintenance and SLA Support

• Liaise with users, hardware and software vendors and internal systems owners to fine tune systems hardware and software for all systems.

Backup and Recovery

• Operations of backup tools and testing of disk and data recovery.
• Provide solutions on all business systems. Prompt restoration of lost data for the business.
• Backup, hardware and software assurance.

Projects Implementation and Reporting

• Technical support for assigned company initiatives and projects. Participation in feasibility studies and testing for new IT infrastructure components.
• Maintenance of systems documentation and procedures.

QUALIFICATIONS

• University Degree in Computer Science or Related Field. 
• 5+ years’ experience in infrastructure support and/or planning in an environment with mixed VMware and Redhat virtualization.
• 5+ Years’ Experience as Systems administrator, Network administrator or analyst in a multifaceted business environment with integrated/mixed Windows, UNIX/Linux server environment. High Level System Administration – understanding OS Performance, highly complex systems providing service for the corporate user community and the GSM. 
• Excellent knowledge on Active Directory, DNS, ADFS, Microsoft Entra ID, Exchange, Email Archiving and Windows Server Administration.
• Experience in patch and vulnerability management
• Knowledge of vulnerability scoring systems (CVSS, CVE) and the different standards/frameworks for cyber security e.g. NIST, CIS, owasp
• Knowledge in threat modeling and different ways of remediating/eliminating vulnerabilities.
• Basic principles of information security (CIA triad, AAA, DiD)
• System Administration Techniques – understanding OS Performance, Microsoft and UNIX/Linux enterprise hardware and storage.
• Security Administration Techniques – Ways of identifying vulnerabilities in a system (dynamic scans, static scans and penetration testing), 
• Attention to details and analytical thinking
• Strong oral, written, interpersonal communication and leadership skills

Certification in any of the following Systems and Network or related trainings is an added advantage

• Scripting 
• Cloud Technology Associate
• Cloud Administrator 
• Cloud Developer
• Cloud Security & Governance 
• Cloud Service Manager 
• Certified in Cloud Infrastructure and Services Associate (EMCCIS)
• Cloud Architect, 
• Virtualized Infrastructure Specialist 
• Network certification e.g. CCNA, CCNP 
• UNIX/Linux certification e.g. VCP

ABOUT US

We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.

Engineer Infrastructure Operations & Security Remediations at Safaricom Kenya