Glovo

Glover Experience Analyst (They/She/He) at Glovo

00100, Nairobi Kenya
May 14, 2024
Full Time
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Deadline date:

Job Description

Glover Experience Analyst (They/She/He) at Glovo

  • Join us as a Glover Specialist and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY
Communication Strategy Ownership

  • Develop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.
  • Implement effective communication initiatives to foster strong engagement and connection with the riders’ community.

Courier Relations and Advocacy

  • Become the trusted representative and guardian of our couriers, understanding their challenges, needs, and aspirations.
  • Proactively communicate and address their concerns, acting as their voice within the company.

Community Management and Activities

  • Bring your creativity to life by generating innovative ideas to build and manage a vibrant community of riders.
  • Organize and execute community management activities, events, and initiatives to enhance the riders’ experience and foster a sense of belonging.

Collaboration with Public Affairs (P.A)

  • Work closely with the Public Affairs team to enhance the image and reputation of our couriers in the country.
  • Collaborate on initiatives and campaigns to improve public perception and recognition of our couriers’ valuable contributions.

Local Benefits And Perks Negotiation

  • Identify and negotiate local benefits and perks to enhance the riders’ experience and satisfaction.
  • Collaborate with relevant stakeholders to implement and communicate these benefits effectively.

Guidance and Support

  • Provide guidance and support to the fleet of couriers through focus groups, attention hours, and other means of communication.
  • Understand their challenges, collect feedback, and assist in addressing their needs.

Rider Insights Analysis

  • Conduct periodic reports by analyzing insights gathered from focus groups, surveys, interviews, and other research methods.
  • Utilize data-driven insights to better understand the riders’ needs, preferences, and expectations, driving continuous improvement.

Collaboration With Regional And Global Teams

  • Work collaboratively with the Regional and Global teams to align strategies, share best practices, and contribute to increasing the company’s ROI.
  • Provide valuable insights and updates on local market conditions and rider feedback.

Courier App Monitoring

  • Ensure a seamless and user-friendly experience for riders by monitoring and caring for the courier app’s aspects.
  • Collaborate with relevant teams to address any app-related issues or improvements.
  • Follow up courier app- caring about the aspect of the app

What You Will Bring To The Ride

  • Bachelor’s degree in Communications, Marketing, Business, or a related field.
  • 2-3 years of experience in communication strategy, community engagement, or related roles.
  • Excellent written and verbal communication skills.
  • Ability to analyze and derive insights from both quantitative and qualitative data.
  • Proactive, creative, and results-oriented mindset.
  • Strong stakeholder management and negotiation skills.
  • Familiarity with brand management principles and customization to local markets.
  • Proficiency in conducting focus groups, surveys, and interviews.
  • Ability to work collaboratively with regional and global teams.
  • Familiarity with app monitoring and user experience enhancement is a plus.

Glover Experience Analyst (They/She/He) at Glovo

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