IT Officer Intern Job

Job Description

Job Title: IT Officer Intern Job

Department: Finance & Administration

Reporting Line: IT Officer

Location: Nairobi, Kenya

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission

Responsible for providing first line IT support. The tasks will include first level of troubleshooting, ticket creation and update/monitor. This will also involve installation, support and maintenance of user hardware and network infrastructure.

Reponsibilities

• Onboarding new users on IT systems
• Installing, configuring and maintenance of computer hardware, operating systems, and software applications on PCs.
• Monitor, troubleshoot, and in any case report network downtime to respective Internet Service Providers.
• Serving as the first point of contact for IT Support over the phone or email through ticketing system across the countries for both local support, database and Call Centre Solution Software Technical Support
• Perform remote and troubleshooting through diagnostic techniques and answering pertinent IT questions. Walk the user through the problem-solving process.
• Develop training materials for IT applications and systems
• Periodic software checks and updates on workstations.
• Advise on sourcing for computer hardware and accessories.
• Review and evaluate new Technological updates rolled out on Mobile Apps and Database.
• Working on tasks and projects identified jointly with the supervisor /partner , to help realize the department’s objective and to perform any other duties assigned related to the delivery of the output and results expected by the business with regards to IT.
  

Knowledge And Skills

Experience :

• Minimum 0-1 years of experience
• Basic knowledge and understanding in Office 365 Administration
• Understanding of networking protocols and PABX systems
• Team player
• Basic knowledge and understanding in Office 365 Administration
  

Qualifications :

• Degree/Diploma in IT/ BBIT/ Computer Science/ Computer Engineering
• CCNA/CISA is an added advantage
  

Language(s):

• English
• Swahili
  

Technology :

• Proficiency in Network Administration, MS Office, Computers and Smartphones
  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

IT Officer Intern Job