Dry Associates Limited Investment

Junior IT Support Officer at Dry Associates Limited Investment

00100, Nairobi Kenya
July 8, 2024
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Deadline date:

Job Description

  • The successful candidate will be responsible for providing technical assistance, troubleshooting, and ensuring a high level of customer service. The role requires proficiency in various technical aspects, excellent communication skills, and a commitment to maintaining security standards.

Key Responsibilities

Technical Proficiency:

  • Basic knowledge of operating systems (Windows, Linux)
  • Understanding of computer hardware and peripherals
  • Familiarity with network concepts and troubleshooting
  • Knowledge of common software applications and productivity tools

Troubleshooting Skills:

  • Ability to diagnose and resolve hardware and software issues.
  • Analytical and problem-solving skills
  • Familiarity with remote desktop support tools

Customer Service:

  • Strong customer service and communication skills
  • Patience and the ability to explain technical concepts to non-technical users.
  • Active listening skills to understand user issues.


  • Clear and concise written and verbal communication
  • Ability to create user documentation and guides.
  • Effective communication with team members and other IT professionals

Time Management:

  • Prioritization of tasks to meet service-level agreements (SLAs)
  • Efficient multitasking to handle multiple support requests.

Ticketing Systems:

  • Experience with IT service management tools and ticketing systems
  • Ability to log, track, and manage support tickets.


  • Documenting troubleshooting steps and issue resolutions
  • Maintaining an organized knowledge base for common issues and solutions

Customer Training:

  • Providing basic training to users on IT systems and applications
  • Assisting with and improving onboarding processes for new employees

Security Awareness:

  • Basic understanding of IT security principles
  • Adherence to security policies and procedures

Team Collaboration:

  • Collaborating with 2nd and 3rd line support teams when necessary
  • Participating in team meetings and contributing to a positive team culture


  • Willingness to learn and adapt to new technologies and procedures.
  • Keeping up to date with industry trends and best practices


  • Maintaining a professional and courteous demeanor
  • Understanding and adhering to organizational policies and protocols

Reporting Structure

  • Reports to Head of IT & Or Senior IT Officer as needed.


  • Standard Required 40 hours per week or as required by the IT Manager

Educational Requirements

  • Relevant IT Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified: Windows 10 are beneficial.
  • Ongoing Professional Development: Given the dynamic nature of the IT field, a commitment to continuous learning through workshops, seminars, and staying abreast of industry trends is highly valued.