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Job Description

Cloverleaf Care has an immediate opening for a Customer Service Representative with 3+ years of experience for our Operations group. This is a remote position located in Kenya – pan Kenya.

You will be working the US day shift (6:30PM – 3:30AM EAT, M-F). This is a work from home position.

Summary / Job Description

• Are you an outgoing customer service professional with 3+ years experience looking for a promising career in services management and coordination?
• We are a rapidly expanding healthcare services company in the US and looking to hire a customer service professional to support our growing needs with scheduling shifts, customer service and human resources functions.
• We would love to speak with you if you have excellent spoken and written English skills, have a college degree, and are a motivated self-starter with outstanding time-management abilities. Experience in customer service in a team environment is required.
• If you match this profile, have a strong background in a team environment, and are looking to make a career working for a progressive US healthcare company then we would love to talk to you!
• You will be working full-time from home during the US day shift (6:30PM – 3:30AM East Africa Time, M-F).

Requirements

• 3+ years experience in a Customer Service role.
• Flair communication skills in English, both spoken and written is a MUST.
• Expert level computer experience with documents, sheets and web applications is a MUST.
• Excellent problem solving skills.
• Detail oriented, highly organized, dependable and multi-tasker.
• Self-starter with superior time management skills.
• Excellent customer service skills with phone. with US or UK consumers.
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
• Dedicated home office space.
• Shift timing – 6:30PM – 3:30AM EAT, M-F.
• Strong work ethics, respectful and a professional attitude towards work.

Perks And Benefits

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology.
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment.
• Training, education.
• Receive recognition and incentives from management.

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