Manager – Payments Commercialization , Digital Financial Services Division at KCB Bank Kenya

Job Description

Key Responsibilities:

• Collaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital payment products / enhancement and payment innovations.
• Use customer insights and market deep knowledge to develop quick scale to value customer and merchant acquisition programs for all digital payment product innovations / enhancements. 
• Design and deploy innovative customer and merchant penetration & retention tactics in coordination with CVM & Marketing teams to drive up customer acquisition, life cycle management and loyalty.
• Leverage sales team insights to develop tactical product uptake campaigns and promotions toolkits to quickly scale digital payments customer numbers and usage growth numbers in line with business expectations.
• Work closely with CVM, CX and Product Managers to resolve customer journey pain points across customers, merchants, agents, and partners for new digital payment products / enhancements.
• In coordination with other stakeholders prepare and deploy go live launch kits and post launch reviews of new payment products in line with the banks innovation procedures and policies 
• Prepare and deliver new product launch kits / tool kits, execution materials and training manuals for deployment by the growth team. 
• Resolving any escalated customer issues to ensure customer satisfaction.

The successful candidate should have the following:

• A bachelor’s degree preferably in commerce, business, Computer Science; Technology or related field.
• Certification in a relevant professional body is an added advantage. 
• At least (5) five years in managerial experience in leading digital commercialization of payments products and services 
• At least five years relevant work experience with specific experience in:
  • Business development
  • Sales management 
  • Experience in delivery of commercialization of mobile financial payments products and services in a high growth environment.
  • Building relationships, networks & Managing teams
  • Project Management/Relationship Management. 
  •  Experience of commercialization of  digital payments products and services on a Mobile Money or Payments