Manager, Social Work at RefugePoint

00100, Nairobi Kenya
June 4, 2024
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Job Description

Manager, Social Work at RefugePoint

Main purpose of the position: 

  • The Social Work Manager shall support the Social Workers and the Food Program Officer in providing stabilization services to clients. The role shall supervise the Food Program Officer and the Social Workers.

The core responsibilities of this position are:

Social work-related tasks

  • Supervise and provide administrative support to the Social Workers and the Food Program Officer.
  • Provide technical support to Social Workers on case management. Review client case plans and work with the Social Workers to ensure that the goals are developed,followed through and well documented.
  • Review requests for clients’ stabilization support, including rent, food, non-food items, and emergency assistance. 
  • Actively participate in training the Social Workers and other staff members whose work impacts the case management process.
  • Support the Food Program Officer in preparing food orders and distributing food support to clients while ensuring the highest level of integrity.
  • Liase with the Senior Program Manager – Social Work,and Child Protection in planning and budgeting for social work interventions.
  • Support Social Workers in preparing and planning for visitors to the program.

Documentation and Reporting 

  • Actively participate in the development and review of case management guidelines and procedures.
  • Provide a monthly report for dashboard indicators on rent, food, non-food items (NFIs), and emergency assistance.
  • Review client files and provide feedback to the Social Workers as part of coaching and ensuring the quality of data is maintained.


  • Represent RefugePoint in social work and case management-related forums as assigned.
  • Be on the lookout for potential social work partners; recommend the prospective ones and the areas of mutual interest.
  • Step in for the Senior Program Manager, Social Work, and Child Protection in their absence.
  • Attend to any other duty as assigned by the supervisor

Required Qualifications

  • University Degree in social work, community development, or a social sciences-related technical field.
  • At least three years of experience in social work or child protection programs and one year in a management role.
  • Knowledge of diverse case management processes.
  • Proven ability to organize and conduct training.
  • Ability to network with various partners, including donors and government.
  • Experience working with communities and vulnerable groups.
  • Excellent planning and time management skills.
  • Excellent written and oral communication skills.

 Desired Qualifications

  • Analytical and critical thinking skills.
  • Experience in conducting and reviewing Best Interest Assessments and Best Interest Determination.
  • Social competence skills, diplomacy, and a team-worker.  
  • A high degree of cultural sensitivity and ability to adjust to change.
  • Ability to deal with conflict situations.
  • Self-motivated and able to work with a high degree of autonomy.
  • Experience working with refugees in urban areas.

Special Requirement

  • Police clearance certificate

Manager, Social Work at RefugePoint