Safaricom PLC

Network Administrator at Safaricom Kenya

00100, Nairobi Kenya
April 12, 2024
Application deadline closed.
Deadline date:
Application deadline closed.

Job Description

Network Administrator at Safaricom Kenya

Reporting to the Manager – IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

RESPONSIBILITIES

  • Advises on the communications requirements of installed and planned networked information systems. 
  • Carries out surveys to establish network connection requirements. 
  • Maintain system standards and procedures on network related issues and technically enforce the same.
  • Working with the Digital Engineering team on providing various cloud solutions and integrations. 
  • Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger. 
  • Monitors, administers and maintains network security, countermeasures for availability and safety
  • Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. 
  • Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and  new products and services
  • Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary. 
  • Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
  • Implements and administers the SFC internet connection, mail gateways and security.
  • Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.
  • Documentation of network, network design hardware and software inventory.

QUALIFICATIONS

  • Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure. 
  • A solid background in Linux/Unix and Windows server system administration
  • Understanding of cloud infrastructure and security requirements
  • Deep Knowledge of Voice Systems – call Manager, Genesys 
  • Knowledge and integration of SIP and PSTN.
  • Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE) 
  • Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS) 
  • Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls. 
  • Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
  • Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
  • Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  • Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).
  • Basic understanding of dynamic routing protocols a plus.
  • Good working knowledge of basic firewall configuration concepts (ACL, NAT/PAT, routing statements, ports, protocols, VPNs
  • General exposure to firewalls, switches, routers, and other networking devices.
  • Knowledge of cisco Voice systems including cisco call manager, Webex

Network Administrator at Safaricom Kenya