Order to Cash (O2C) Collection Specialist

Job Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• As a collection specialist you will be part of the Order to Cash team responsible for contacting the clients (via phone, e-mail or fax) and collect outstanding payments. In addition, you will work close with the O2C Accountants to handle customer payments, deductions, disputes and escalation to local Finance & Operational teams.
• The Collection Specialist will be responsible for completeness, accuracy and timeliness of operations in the collection area.

Qualifications

• University Degree (Finance & Accounting) from a recognized University.
• Professional certificate from any of the recognized accounting bodies (CPA, ACCA etc)
• Minimum of 4 years work experience in relevant finance function.
• Ability to adapt quickly and demonstrate flexibility
• Able to work independently and a strong team player.
• Customer service oriented.
• Good analytical and problem-solving skills
• Positive learning attitude and detail oriented
• Good written and verbal communication skills
• Experience (intermediate level) in working with MS Office applications (Excel, Word, Power Point) Knowledge of Oracle E Business Suite is a plus
• Good leadership skills and able to work with minimum supervision.
• Good public relations and interpersonal skills.
• Should be computer literate and have excellent communication skills with high level of written and verbal English.

Additional Information

• Contacting customers to collect money based on ageing focused on selected accounts
• Maintain customer contact notes and other relevant activity
• Maintain accurate records for customer payment status
• Customer account reconciliations
• Review and send periodic Customer Statements
• Action customer statements feedback together with AR team
• Give feedback to AR team on bad debts and debt write-offs
• Provide feedback to AR team on payments allocation
• Close co-operation with AR team in any other customer related topic
• Close co-operation with Credit Management teams on credit limits management
• Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve issues
• Work with O2C manager for process improvements initiatives
• Escalate issues and disputes as appropriate
• Any other duties and responsibilities assigned to by the Team Lead and or Finance Hub Manager from time to time.
• Ensure compliance with SGS policies and procedures
• Ensure that work carried meets the requirements of the Group Integrity and Confidentiality standards.

SGS

Nairobi, Nairobi County, Kenya