SGS

Order to Cash (O2C) Collection Specialist

Nairobi, Kenya
January 26, 2024
Full Time Hybrid

Apply for this job

Email *
Deadline date:

Job Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

  • As a collection specialist you will be part of the Order to Cash team responsible for contacting the clients (via phone, e-mail or fax) and collect outstanding payments. In addition, you will work close with the O2C Accountants to handle customer payments, deductions, disputes and escalation to local Finance & Operational teams.
  • The Collection Specialist will be responsible for completeness, accuracy and timeliness of operations in the collection area.

Qualifications

  • University Degree (Finance & Accounting) from a recognized University.
  • Professional certificate from any of the recognized accounting bodies (CPA, ACCA etc)
  • Minimum of 4 years work experience in relevant finance function.
  • Ability to adapt quickly and demonstrate flexibility
  • Able to work independently and a strong team player.
  • Customer service oriented.
  • Good analytical and problem-solving skills
  • Positive learning attitude and detail oriented
  • Good written and verbal communication skills
  • Experience (intermediate level) in working with MS Office applications (Excel, Word, Power Point) Knowledge of Oracle E Business Suite is a plus
  • Good leadership skills and able to work with minimum supervision.
  • Good public relations and interpersonal skills.
  • Should be computer literate and have excellent communication skills with high level of written and verbal English.

Additional Information

  • Contacting customers to collect money based on ageing focused on selected accounts
  • Maintain customer contact notes and other relevant activity
  • Maintain accurate records for customer payment status
  • Customer account reconciliations
  • Review and send periodic Customer Statements
  • Action customer statements feedback together with AR team
  • Give feedback to AR team on bad debts and debt write-offs
  • Provide feedback to AR team on payments allocation
  • Close co-operation with AR team in any other customer related topic
  • Close co-operation with Credit Management teams on credit limits management
  • Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve issues
  • Work with O2C manager for process improvements initiatives
  • Escalate issues and disputes as appropriate
  • Any other duties and responsibilities assigned to by the Team Lead and or Finance Hub Manager from time to time.
  • Ensure compliance with SGS policies and procedures
  • Ensure that work carried meets the requirements of the Group Integrity and Confidentiality standards.

SGS

Nairobi, Nairobi County, Kenya

Related Jobs