Product & Change Manager – Business Process Innovation at Equity Bank Kenya

Job Description

Job Purpose:   

Reporting to the Group Business Process Innovation with the responsibility to oversee the implementation and roll-out of the Business Process Innovation Solutions across the Equity Group. The solutions include processes implemented via the Branch Service Hub, Process workflow solutions via Newgen and PowerApps. 

The main objective is to provide strategic guidance to the design, implementation and roll-out of solutions around Processes Efficiencies in Branches and Shared Service department.

Product Strategy and Vision: 

• Guide and provide consultancy service to the Business Teams with regards to the requirements for the Branch and Group Shared Servces Processes.   
• Provide technical innovations around all the processes being designed 
• Drive business and process requirements documentation, solution design and solution developemet of all processes in scope. 
• Drive Change Management and roll-out of the executed solutions to the entire group. 
• Drive Process Efficiency and Innovation across the organization  

Product Development and Management: 

• Lead the end-to-end Implementation of all innovated processes around the Branch Service Hub, Newgen Platform and PowerApps. 
• Collaborate closely with cross-functional teams to define the requirements, establish clear milestones, and manage product development cycles. 
• Ensure adherence to regulatory requirements, risk management policies, and compliance standards throughout the product lifecycle. 

Performance and Change Management: 

• Drive innovation and change management for all solutions being rolled out within the enterprise digitization. 
• Measure perfomance and usage of the solutions being rolled out with clear defined KPI. 
• Define User guides and training needs for the Business teams. Support the user training around the deployed solutions. 
• Support roll-out of the solution and define process changes. 
• Conduct regular reviews to assess performance, identify opportunities, and make informed decisions on solution enhancements, refinements, or retirements.

Risk Management and Compliance: 

• Collaborate with Risk management and compliance teams to ensure lending the solutions implemented comply with regulatory guidelines and internal policies. 
• Monitor and mitigate any risks, including financial risk and operational risk through robust risk assessment and mitigation strategies. 
• Stay updated on industry best practices, regulatory changes, and emerging risks. 

Stakeholder Management 

• Build strong relationships with key stakeholders, including executive leadership, risk management, operations, and technology teams, to gather input, align goals, and drive collaboration. 
• Collaborate closely with the Finance, Procurement, Human Resource, Group CX in order to develop the go-to-market strategies and to drive product adoption and process efficiencies. 
• Provide regular updates, roadmap, and strategic initiatives to the executive leadership and relevant stakeholders. 

Market Research and Customer Insights 

• Conduct market research and analysis to identify business needs, market opportunities, and emerging trends and around Branch Process Innovation 
• Foster a deep understanding of the deployed solutions as well resolve any business pain points to drive usage of the solution as well enhance process efficiency.

Qualifications
 
Essential Knowledge 

• Excellent Knowledge and experience on Branch Processes, Shared Services Process, AML and compliance controls.  
• Knowledge in Process Efficiency and Product developement.  
• Ability to develop, plan , execute and implement according to corporate and project plan strategies. 
• A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines. 

Key Critical Competencies 

• Proficiency Branch and shared services operations solutions and processes  
• In-depth knowledge of Scrum and Agile Product delivery Methodology 
• Working knowledge of product development architecture 
• Ability to prioritize effectively. 
• Excellent knowledge of user-centred design principles 
• Excellent oral and written communication with complementary interpersonal skills. 
• Ability to work with large and cross functional teams. 
• Understanding of design quality standards 
• Commercial awareness 
• Excellent and effective communications skills, both orally and in writing 
• Enthusiastic attitude and focus on results. 
• Culture sensitivity 

Requirements: 

• Extensive experience (7+ years) in Branch and Shared Services operations with deep and understanding of the processes.  
• Bachelor’s Degree from a recognized accredited university (ICT or Business) 
• Deep understanding of the Product Management knowledge and technical aspects 
• Skills and knowledge in Change Management  
• Certification in Product Management, Change Management is an added advantage. 
• Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams. 
• Excellent strategic thinking, problem-solving, and decision-making abilities. 
• Exceptional communication and presentation skills, with the ability to effectively communicate complex concepts to diverse stakeholders. 
• Strong analytical skills, with experience in leveraging data analytics to drive lending product insights and performance management. 
• Demonstrated ability to think strategically while also being detail-oriented and execution-focused. 
• Proven experience in managing stakeholder relationships and driving alignment across teams. 
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.