Programmer Manager | Remote

Hatfield, Hertfordshire
November 30, 2023
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Deadline date:

Job Description

Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform (“OSP”), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs – together with the proprietary software applications – we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the role

The Programme Manager holds the responsibility of orchestrating the end-to-end delivery of the OSP to Ocado Group’s clients, accountable for the programme management of multiple large scale integrated CapEx and technology projects. This position encompasses core programme management, client relationship management, team leadership and handover to live operations (client and Ocado).

What you will do


  • Leadership of a client or geographical project management team with both direct and indirect reports
  • Delivery of OSP programmes within budget, on schedule and to required specification
  • Write and deliver board papers to gain sign off for investment business cases
  • Track, maintain and challenge progress of multiple projects against Ocado’s project methodology
  • Review detailed CFC solution designs in conjunction with the CFC Design Team
  • Work with the Ocado Solutions and Technology Teams to ensure timely delivery of OSP software functionality for client solutions
  • Resolution of risks and issues within the project with regular reporting and escalation when required
  • Ensure clients successfully go live through preparation of OSP, client business and operational readiness.
  • Accountable for continuous development of Ocado programme and project process and methodology
  • Development of best practices and ways of working
  • Building the capability of our teams


  • Managing the client relationship across the end to end programme delivery alongside the Ocado Solutions Partnership Manager
  • Liaising and driving relationships with multiple external stakeholders and suppliers

We’d love to talk to you if you have…

  • Great leadership skills with experience of leading multidisciplinary teams
  • Ability to manage projects across all areas of the OSP
  • Excellent communication, interpersonal and presentation skills at all levels of Ocado and within client teams
  • Client and cultural relationship management (proactively maintain great working relationships, both internally & externally)
  • Ability to project a professional and enthusiastic image at all times; providing leadership and motivation to the teams
  • Adaptable and ability to respond quickly to changing priorities
  • Ability to show initiative, self-motivation and innovation
  • A highly analytical and logical approach to work
  • Commercial acumen, strategic appreciation and comfortable with contractual technicalities
  • Ability to interpret and explain design and/or technical engineering information to others with in the project team
  • Ability to understand and challenge expert opinions
  • Ability to plan and prioritise workload, ensuring all deadlines are met
  • Flexibility to travel and work away from base location for sometimes extended periods of time

Bonus points if you also have…

Business and local language skills (where relevant)

Ability to continuously improve the execution of work processes, interfaces and technical standards

Ability to drive improvements in the interfaces with other disciplines / SMEs (within a matrixed organisation)

What we offer you…

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;

  • 30 days ‘working from anywhere’ policy
  • Wellbeing support through Apps and an Employee Assistance Programme
  • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
  • Pension scheme (various options available including employer contribution matching up to 7%)
  • Private Medical Insurance
  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
  • Train Ticket loan (interest-free)
  • Cycle to Work Scheme
  • Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
  • Opportunity to participate in Share save and Buy as You Earn share schemes
  • 15% discount on Ocado.com and free delivery for all employees
  • Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below.

Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment.