Sales Administrator (Training & Learning Institution)

Job Description

Sales Administrator (Training & Learning Institution)

Key Responsibilities

• Ensure all client agreements are fully drawn, signed and manage the invoicing process accordingly.
• Demonstrate effective self-leadership and collaboration with Client Partners, Business Delivery team, and clients to ensure the success of all initiatives.
• Create, manage, and execute comprehensive project plans for the successful onboarding of new learning journeys and projects.
• Maintain clarity on operational and logistical support for internal stakeholders and client partnerships to ensure smooth operations.
• Customize contractual agreements and ensure timely execution by all parties involved.
• Provide first-level support for clients, addressing queries promptly and resolving complex issues within defined timeframes.
• Develop a strong understanding of solutions, processes, and systems to effectively support clients.
• Attend client meetings alongside Client Partners as required.
• Plan and facilitate Quarterly and Annual Business Review meetings with clients, ensuring effective communication and follow-up.
• Monitor and track client impact journeys, recommending necessary changes to exceed client expectations.
• Analyse client performance on the 4DX Platform and collaborate with relevant stakeholders for required actions.

Qualifications

• Relevant Bachelor’s degree.
• Must have a minimum of 4 years’ experience as a Sales administrator preferably for a learning and training institution.
• Must have exceptional problem-solving skills, along with strong verbal and written communication abilities, and high emotional intelligence.
• Must have experience in account management, sales administration and customer success is required.
• Possesses analytical prowess to evaluate data and recommend enhancements for client success.

Sales Administrator (Training & Learning Institution)