Security Systems Engineer (L3) / Tech Lead (NTT) at NTT Ltd

00100, Nairobi Kenya
June 3, 2024
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Job Description

Security Systems Engineer (L3) / Tech Lead (NTT) at NTT Ltd

Working at NTT

Key Roles and Responsibilities:

  • Interact with clients on site to meet complex requirements of a solution.
  • Escalate unresolved problems and issues to the relevant third parties.
  • Respond to escalated client requests and support client applications to a first line resolution.
  • Escalate complex problems to the relevant third parties.
  • Write reports and proposals and complete and maintain project documentation.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Act as coach and mentor to more junior Implementation Engineers and Technicians.
  • Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
  • Included in higher complexity design work, with input to the design expected.
  • Expected to take ownership of relevant technologies according to domain or specialization.

Knowledge, Skills and Attributes:

  • Good understanding and appreciation of technical design and business principles
  • Demonstrates project management and administration ability
  • Good project skills which are demonstrated in the execution of installations and other assignments
  • Demonstrate customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Good verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to work under pressure
  • Ability to coach, mentor and provide guidance to team members
  • Good understanding of project management principles

Academic Qualifications and Certifications:

  • Minimum Bachelors Degree in tech related field..IT, Computer Science, Electrical engineering
  • CCNA, CCNP Security, Fortinet Certified Profession – Network Security, CCSA R81, CCSE R81
  • Project management certification

Required Experience:

  • Seasoned work experience in a technical implementation engineering or similar role
  • Seasoned experience engaging with clients and conducting presentations
  • Seasoned project administration and documentation experience
  • Seasoned report writing experience
  • Seasoned project management experience

Skills Summary

Configuration Management (CM), Installation Management, Problem Resolution, Report Writing, Root Cause Analysis (RCA), Technical Solution Design, Technology Services, Troubleshooting.

Security Systems Engineer (L3) / Tech Lead (NTT) at NTT Ltd