the bridge it

Service Desk Analyst

Hemel Hempstead
December 17, 2023
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Deadline date:

Job Description

Our teams specialise in finding talent solutions across the tech sector. By always working in partnership we listen to the needs of our customers, collaborate to find solutions and provide innovative ideas, fresh thinking and a consistent high quality of talent, roles and service. At The Bridge we know that our responsibility is to deliver more than ‘just’ recruitment. That’s why we’ve developed a full suite of services, ensuring that we can meet all of our client’s hiring needs. We partner with you through the full recruitment lifecycle, helping you build your teams, brand and business. Part of the Morson Group family.

About the Job

Operating as a Service Desk Analyst you will be responsible for resolving calls from customers as quickly as possible. 

With first class customer service and technical skills, this role will also require you to assist the Service Desk Team Lead in identifying any areas of improvement, recommendations and updating/creating knowledge documents.

This role will require Shift Pattern work Monday through Sunday.

Key Skills and Experience Required

  • Windows 10 
  • Active Directory 
  • Microsoft skills using Outlook, Word and Excel
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to work as part of a team
  • Strong problem solving skills
  • Genuinely want to deliver 1st class customer service
  • Ability to work in a busy, results focused and thriving environment
  • Comprehensive understanding of IT technologies and support principles
  • ITIL certified  (Desired)

If this sounds something of interest, please apply with your up to date CV for immediate consideration.