Underwriting Associate/Assistant Job

Nairobi County, Nairobi, Kenya
February 26, 2024
Apply Now
Deadline date:

Job Description

Underwriting Associate/Assistant Job

About the Underwriting role

As an Underwriter at Incourage, you will play a crucial role in supporting the underwriting team in assessing and processing insurance applications. This position requires a keen eye for detail, excellent organizational skills, and a strong understanding of underwriting principles.

The successful candidate will be required to start ASAP.

Duties and Responsibilities

  • Handle the DMVIC platform to issue the motor insurance stickers immediately.
  • Handle Comprehensive, TPO and TOR requests within TAT everyday from Monday to Saturday.
  • Back up the client data correctly and ensure we receive correct KYC details.
  • Use internal communication channels according to Incourage guidelines and company policy.
  • Master how to use the internal CRM.
  • Fill all the information in respective CRM correctly and fully.
  • Preparing renewal notices and follow up till closure.
  • Collaborate with the accounting team on how customers pay to us and how to apply credit facilities when needed.
  • Conduct thorough and timely valuation follow-ups to ensure accurate and up-to-date information is obtained for underwriting assessments.
  • Navigate and utilize the internal dashboard system to process and submit approval applications efficiently.
  • Support the BD team so they can focus on bringing new customers to Incourage.
  • Carry out declarations to underwriters with the correct customer information on time.
  • Correspond with applicants via phone, email and in person to collect and analyze insurance information that facilitates the risk assessment process and provide underwriting support.
  • Screen renewals and refer problem accounts to Underwriters.
  • Compile data and analytics for reports that can advise insurance policy guidelines and whether coverage should be provided.
  • Serve as the liaison for underwriters and customers in order to track, manage, and prioritize insurance applications and other services.
  • Keeping records of all complaints and concerns from the clients and agents for follow up and action.
  • Any other duty that may be allocated by management from time to time.

Underwriting Associate/Assistant Job


This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

  • Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Business Administration or a related field.
  • Professional qualification in Insurance or demonstrate significant progress towards its attainment.
  • Relevant experience working in the insurance industry in a similar role.
  • Sound knowledge of insurance, regulatory requirements and processes.
  • Strong attention to detail to ensure the accurate collection of information and entry into databases.
  • Stellar communication and interpersonal skills.
  • Knowledge in Claims is an added advantage.

What We Offer

To execute our exciting and impactful goals, we’re committed to working with the best and brightest people in our Industry. In return, we offer

  • A competitive compensation package
  • Health Insurance for you and legal dependents
  • Wellness days
  • Accelerated career growth opportunities driven by fast company growth
  • Collaboration and knowledge sharing with an exceptional team

Our Recruitment Process

CV Shortlisting: Applications are reviewed by our Talent Acquisition team to shortlist candidates.

15-minute phone screening call for shortlisted candidates to establish fit as well as schedule interviews.

30-minute Google Meet interview: These will be with a recruiter, department manager, or CEO to assess key skills.

Technical assessment: Depending on the role, this may be a case study, written assessment, code challenge, live whiteboard session, or a work trial. The goal of these assessments is to validate the technical competencies needed for the role.

Post-assessment interview: Successful candidates who excel in the test are invited for a final interview before decisions are made.

Decision and offer: Successful candidates will be informed about the decision to hire and receive an offer in writing. Note that contracts will be offered subject to satisfactory background checks.

Candidate FAQs

Q: Are the interviews virtual or physical?

A: The interviews will primarily be virtual, and where a physical meeting is required, this will be communicated in advance. If virtual, a meeting link will be shared via email prior to the meeting.

Q: How can I find out the status of my application?

A: We are committed to providing you with a smooth candidate experience and will typically update you on the status of your candidacy within a week of completing each interview stage.

Underwriting Associate/Assistant Job