Zonal Sales & Collections Officer at ENGIE

Job Description

Zonal Sales & Collections Officer at ENGIE

Requisition ID:  24021

Location:  

KE

Job Title: Zonal Sales & Collections Officer (2 positions)

Department: Commercial Department

Reporting Line: Zonal Sales & Collections Manager

Location: North Rift, Kenya

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

Zonal Sales & Collections Officer at ENGIE

Job Purpose/Mission

The Zonal Sales and Collection Officer will be responsible for recruitment, retention and training of agents and support the Zonal Sales and Collection Manager in sales and collection.

Responsibilities

• Trainings of agents within the zones.
• Conduct and support customer education clinics within the zone.
• Develop individualized training plans for underperforming agents through trade accompaniment.
• Develop new approaches and techniques for making improvements in training programs.
• Measure the performance of trainees after the session.
• Screen and recruit agents that have a commercial and Credit (collection) Personality.
• Support the update of training materials.
• Maintain and update records of training sessions.
• Schedule training of new and old agents.
• Stay updated with current market trends and the changing demands of the zone sales environment.
• Support the zonal sales and collection manager in the management of the sales and collection agents, and area agent leads in the sales and collection activities to deliver targets.
• Working with tight deadlines and providing valuable input on projects to enhance and customize training processes to exceed operational needs.
• Diligently provide regular detailed status reports to your team while providing recommendations on corrective action if deliverables are in jeopardy.

Knowledge, skills & Experience:

• At least 3 years working experience in a similar position within B2B, B2C with proven performance record.
• Business Negotiation skills
• Training and Development Skills
• Customer Relationship Management Skills
• Commercial Acumen
• Knowledge of the Renewable Energy Industry is an added advantage

Qualifications:

• A university Degree or it’s equivalent from a from a recognized institution.

Language(s):

• English
• Kiswahili

Technology:

• Experience in technology required for the role

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Business Unit:  GBU Flexible Gen & Retail

Division:  Energy Access

Legal Entity:  Engie Mobisol Kenya Limited

Contract Type:  Fixed-Term

Job Type:  Full – Time

Professional Experience:  Skilled ( >3 experience <15 years)

Education Level:  Bachelor’s Degree

Zonal Sales & Collections Officer at ENGIE