00100, Nairobi Kenya
May 17, 2024
00100, Nairobi Kenya
May 17, 2024
00100, Nairobi Kenya
May 17, 2024
00100, Nairobi Kenya
May 17, 2024
00100, Nairobi Kenya
May 15, 2024
00100, Nairobi Kenya
May 15, 2024
Job Description
IT Support Analyst at Cigna
About the job
Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Nairobi. This successful candidate will be a member of the Technology, Engineering & Operations group.
Reporting to the Service Desk Manager, you will provide operational support, and account administration within the Service Desk team.
The successful candidate will be a high-performing individual who is methodical, inquisitive and has a passion for technology and service.
You will work about 66% from the Cigna office and 34% from home.
Main duties and responsibilities
- Provide technical support to onsite and remote users.
- Install, configure and support (IMAC) end-user devices.
- Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
- Manage User system access for various applications.
- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
- Ensure all incidents are managed in accordance with targets set out in SLA.
- Escalate any issues/ outages to IT End User Services Manager.
- Prioritising and allocating all within IT Support teams all requests.
- Working every other week on Saturday from 8 AM until 1 PM (from home).
Required Skills
- Two years of experience within an IT support team
- Incident management skills
- Experience with a call management system
- Experience with Microsoft Office
- Windows 10 support and build experience. ( both OS and pc hardware)
- Active Directory
- Citrix Support
- SCCM
- Exchange account maintenance
- Networking & patching
Desirable Skills
- ITIL foundation certified.
- Microsoft certification.
- Experience with Service Now.
- Avaya Telephony
About You
- Communicate clearly and effectively.
- Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal as well as in a written formats.
- A positive ‘can-do’ attitude with a strong commitment to customer support.
IT Support Analyst at Cigna
Related Jobs
00100, Nairobi Kenya
June 4, 2024
Application deadline closed.
00100, Nairobi Kenya
June 4, 2024
Application deadline closed.
00100, Nairobi Kenya
June 4, 2024