Job Description

What the intern will do;

End User Support

• Support in troubleshooting all ICT-related problems reported on the global helpdesk portal and take corrective action as appropriate. 
• Escalate ICT-related problems and liaise with the Regional ICT Advisor as needed.
• Assist end-users with data management, and capacity build them in ICT use.
• Support any ICT related challenges on a day-to-day basis, with support.

Technical Support

• With guidance from the Regional ICT Advisor, assist in supporting ICT infrastructure systems & network installations in accordance with organisational set policies and procedures.
• Carry out routine hardware and software upgrades and manage ICT hardware moves between sites and offices as guided by relevant teams.
• Support communications infrastructure – Internet, email, sat phones, PABXs etc.
• Support the monitoring and support of backups processes and data recovery systems
• Assist in maintaining a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PCs are kept up to date with operating systems patches and antivirus software.
• Assist in monitoring software licenses are in place for applications used.
• Assist in keeping a schedule and log of maintenance work completed by contractors.
• Support in tracking and control of equipment being added to the network by visiting staff and consultants, ensuring compliance with procedures for such movements and data exchange

Asset Management

• Under the guidance of the regional ICT Advisor, maintain the database of ICT equipment – hardware, software, and network equipment.
• Support in tracking and control the movement of equipment between sites and temporary offsite work.
• Maintain the overall Fixed Asset Register updating for any new, disposed or movement of items

IT Administration

• Liaises closely with ICT users and Field Management, Helpdesk and Regional ICT advisor and head office support teams.

Others

• Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment.
• Participating and contributing towards Concern’s emergency response, as and when necessary.
• Take all possible measures to meet Core Humanitarian Standards (CHS).
• Any other duties as assigned by the Line Manager.

Eligibility Requirements

To be eligible to participate in the Internship Program, applicants must meet the following requirements:

• Be Kenyan citizens
• Be Masters, Bachelors or Diploma students from Commission for University Education (CUE) accredited tertiary level institutions studying courses that are relevant to the above programmes.
• The Masters graduates must have completed or at least finished course work.
• Undergraduates and Diploma students must be in their 3rd or 4th year of study and eligible to undertake industrial attachment/placement, as part of the course requirements. This is to be confirmed by a letter seeking industrial attachment/placement from their academic institution.
• Recently graduated i.e. within the last 12 months and unemployed.
• Must be available on a full-time basis, for the entire period of the internship which will be for a minimum of 3 months and a maximum of 6 months.
• Must demonstrate good character, creativity, honesty, positive attitude, ability to learn. This will be assessed based on interviews and reference checks, including from the institution of study

Method of Application

Interested and qualified? Go to Concern Worldwide on hcmrecruitment.concern.net to apply