Job Description

Our client is a market leader within the music industry. This organization creates and innovates products and services for DJ’s, Musicians, Clubs and the music community. The London Headquarters is growing rapidly and we are recruiting a remote, Multi lingual Customer Support Coordinator. We are looking for candidates fluent in English, German and Italian.

Within the Customer Support team, the role will help resolve client queries/issues in relation to products and ecommerce sales received either by telephone, email or other channels.

Duties & Responsibilities:

• Handle incoming customer enquiries in relation to products or ecommerce sales
• Responsible for assigned customer service tickets
• Following the internal procedure for customer service operations and meeting its service level goals
• Where necessary liaise with other internal departments and third-party service providers
• Identify customer queries which require a high level of technical expertise
• Initiate the process for ecommerce returns

Skills & Experience:

• Bi-lingual, fluent in English, German & Italian
• Experience using Zendesk or other relevant customer service systems
• Technical customer service experience is essential
• Proficient in all Microsoft Office packages
• Knowledge or interest in DJing and music would be an advantage
• Additional languages would be an advantage

This is a fabulous opportunity for candidates with an interest in music and DJ’s to join a prestigious international organization. Fluent in English and German is essential. This is a permanent role working Monday to Friday. Salary is £27,000 plus benefits and bonus.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

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