2nd Line IT Support – Onsite

Job Description

Join a well-established and well-known IT MSP as a 2nd Line IT Support Engineer working on-site with our clients in Scotland. You’ll be joining a super-friendly IT company at an exciting time!

• Employment Type: Part-time
• Date Posted: January / 12 / 2024
• Location: Edinburgh, United Kingdom
• Experience: 5
• Gender: Both
• Industry: IT and Networking
• Qualification: Certificate
• Postal Code: EH1

THE JOB:

– You’ll be providing proactive 1st and 2nd line support to resolve customer issues, including:
– Using a ticketing solution and working to SLAs
– Project support and system deployment
– Setup new equipment (PCs, laptops, mobiles etc)
– Install, test and monitor servers and firewalls
– Assist with LAN/WAN, computer repair, software issues, networks, virus protection, Wi-Fi etc.

KEY SKILLS & EXPERIENCE:

– Proven experience in IT support
– Experience in virtualisation, backup, MS Exchange, AD and O365, virtual environment, networks and storage
– Experience on firewalls
– Good communication skills and able to give advice to non-technical customers
– Great problem-solving skills.

SALARY & BENEFITS:

– £32,000 – £35,000, dependent on experience
– 20 days holiday + public holidays
– Pension
– Private Medical Insurance
– Exposure to multiple clients and technology
– A mobile phone allowance
– Travel expenses
– Variety of team events
– Employee referral bonus
– Interest-free personal loan
– Professional development and training

This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Please apply today.

All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.