Application Support Engineer Job Nairobi

Job Description

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

What you’ll be getting up to: 

•  Responsible for keeping all customer facing systems running smoothly 24/7 by actively monitoring the applications and systems using available monitoring tools.
• Participate in incident triage and post-mortem reviews, and document any findings.
• Take corrective action when needed by using automated process, and escalate more complex issues to higher level engineering or Development groups
•  Hunt proactively any potential issues and prevent incidents by debugging production issues across the application stack.
• Tracks and documents all issues and resolutions in detail through ticketing system
• Follow standard operating procedures (SOP) in order to support the application
• Create and maintain documentation to ensure knowledge accessibility
• Ability to perform multi tasking and must be able to handle pressure.
• Resourceful and can work independently.

Requirements:

•  Experience on supporting large scale applications and systems.
• Strong debugging and troubleshooting skills of applications error logs and audit trails.
• Experience in reviewing and analyzing web server access and error logs in Linux and Windows based environments.
•  Experience in reviewing and analyzing operating system error logs in Linux and Windows based environments.
• Hunting mentality for system uptime and performance – explore edge cases, failure nodes, behaviors, or specific implementations.
• Experience on using and configuring monitoring tools such as, but not limited to, Grafana, ELK, iCinga, and Appdynamics.
• Experience in executing automated tasks and scripts tools to remediate production issues or collect information.
• Familiar with Nginx, IIS, Apache, Tomcat and HAProxy technologies
•  Experience in writing SQL queries for investigation
• Experience in developing automated script using ansible or bash.
•  At least 2 years of experience in Application support.
•  Relevant experience in Service Delivery, Incident Management, Change and Problem Management Process.
• Exceptional business communication skill.

Diversity & Inclusion

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.DepartmentPlatform & InfrastructureRoleApplication SupportLocationsKenya , Greece – Agia Paraskevi, Athens, Malta, Spain, Gibraltar, Serbia, Angola, GhanaRemote statusHybrid Remote