Branch Manager

July 8, 2024
Application deadline closed.
Deadline date:
Application deadline closed.

Job Description

Job Requirements


Bachelor’s degree

Work experience:

5 years

Language skills:


Job Summary

Contract Type:

Full time


  • Bachelor’s degree in Business Administration, Finance or Marketing or equivalent
  • A Master’s degree will be an added advantage
  • Membership in a professional body

Skills Required

  • Computer literate
  • Strong interpersonal skills with excellent communication and presentation skills
  • Ability to focus and execute on defined projects, with the potential to grow the business

Minimum Experience Required

  • 5 years working experience in a similar set up (three years must be in a supervisory or management level)

Management Roles and Responsibilities

  • Oversee operations in the branch and ensuring branch compliance with operational guidelines and procedures.
  • Ensure proper and efficient management of branch treasury.
  • Ensure proper handling of cash in transit to and from the branch.
  • Supervision and monitoring of staff at the branch level.
  • Oversee performance management of staff at the branch level.
  • Facilitate loan approval, disbursement and monitoring the recovery.
  • Foster customer relations and safeguarding the organization’s corporate image.
  • Monitor and approve payments in accordance with approved budgets and authorized expenditure.
  • Ensure preparation of accurate monthly reports and any other report if and when required.
  • Adequate implementation of internal controls to safeguard the members funds, property and assets of the Society.
  • Facilitate marketing of the Society’s products and services at branch level.
  • Implement and sustain branch strategies for growth in line with Society’s strategies and set targets.
  • Authorize and approve transactions, and other services within the delegated authority and countersigned by another authorized officer when necessary.
  • Implement control mechanism that will ensure operations in the Branch are in accordance with basic operational risk principles, and department manuals

Operational Roles and Responsibilities

  • Communicating with appropriate management and staff personnel as well as providing periodic reports.
  • Ensures that the branch is properly staffed and that the employee is trained to meet customer service needs as well as sales objectives.
  • Provides for the proper security, maintenance and cleanliness of the branch.
  • Be accountable for customer service, sales performance and the general image of the Society at the branch level.
  • Reviews employee performance throughout the probationary period and on an annual basis thereafter.
  • Continually review and measure team activities against performance targets.
  • Provides periodic reports to the Branch Operations Manager and other groups as required
  • Perform any other duties as may be assigned from time to time