Card Systems Technical Specialist Job Co-operative Bank of Kenya

Nairobi County, Nairobi, Kenya
February 10, 2024
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Job Description

Card Systems Technical Specialist Job

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.

To support business growth, the Bank is looking for a talented and highly motivated individual to be part of our ICT team supporting Card systems and associated Channels.

Reporting to Manager Cards Systems in Card and E-Channels unit, the role holder will be responsible for the day-to-day Support and administrative management of the Card System and its eco-system. This includes Card suite issuing & acquiring modules, HSM administration, front-end ATM, POS, Card production, Sacco, Kenswitch, Visa & MasterCard Interfaces and also implementing projects relating to card products. In addition, he/she is expected to learn and provide support for all other systems within the unit.

The role

The successful jobholder will be expected to:

  • Ensure that all the Card and E-Channels Systems are properly managed and deliver business results and delightful customer experience.
  • Handle queries from users and resolve them accordingly.
  • Attend to system failure and resolve or coordinate the resolution of the problem.
  • Ensure the well-being of the systems/ housing keeping.
  • Escalate system issues to Head of Unit and further to software and hardware vendors.
  • Follow up through JIRA, ensuring vendor keeps delivering on their part
  • Provision of customer support enablement for the front-end staff
  • Participate and carry out system implementation, rollouts and upgrades.
  • Ensure that business systems are protected and secure including the implementation of the requisite business continuity procedures.
  • Ensure uptime and efficiency of the business systems.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

  • Bachelor’s Degree in Computer Science, Engineering, or related field with a minimum of 2 years in a similar Cards system and Channels support position.
  • Knowledge of card schemes (VISA, Mastercard) rules and regulations, transactions flows and message formats
  • Strong knowledge of Debit /Credit card &POS operations including E-commerce environments.
  • Working experience on Linux and Unix based environment with proficiency Linux scripting and associated tools
  • A fair knowledge in EMV and 3D Secure transaction flows
  • A through understanding of Hardware Security Module (HSM) encryption and decryption procedures
  • Knowledge and experience on J2EE Web and Application Servers technologies such as WebLogic, JBoss and Oracle HTTP Server.
  • Competence in API based technologies such as REST and SOAP APIs
  • Knowledge and experience on Integration of Web Services to Enterprise Service Bus (ESBs) and associated tools
  • Competence in Apache based technologies such as Tomcat, Apache HTTP Server
  • Advanced knowledge in database- scripting using relational databases such as Oracle, MSSQL and MySQL
  • Knowledge in Service Desk related technologies such as Jira among others
  • ITIL foundation knowledge is an added advantage
  • DevOps knowledge is an added advantage – supported containerized environment
  • Knowledge in CI/CD technologies will be an added advantage

Card Systems Technical Specialist Job