Customer Success & Product Adoption sales Manager

Nairobi, Kenya
December 26, 2023
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Job Description

About Company

Crystal Recruit is a boutique recruitment agency that specializes in matching the right talent to the right job opportunities across East Africa. We go out of our way to find that missing person for your business puzzle. Both our candidates and clients are our crystals, so we take our time to understand the unspoken need before linking one to another.

Responsibilities

  • Our client, a technology & innovation company is looking for an experienced Customer success and product adoption Manager to join their team.
    • Owning and achieving the business goals and objectives by creating and nurturing the Customer success ecosystem.Lead a team of customer success executives and mentor them by working with them on the field.Implement customer success processes.Ensure Business results through renewals and referral sales.Ensure Customer Happiness and Success through CHI.Manage and nurture teams.Guide team growth, performance evaluation and clarity about career path

Requirements

  • Degree in Accounts/Finance
  • 7 – 10 Years’ experience in a similar role
  • Strong communication skills and interpersonal skills.
  • Strong communication skills
  • Team management.
  • Disciplined execution.
  • Customer Empathy
  • Experience in managing customer support and customer success journey in similar space.