Debt Collection Officer (Nairobi and Kisumu)

July 10, 2024

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Job Description

Job Description/Requirements

•    Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.  

•    Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.

•    Portfolio performance Monitoring and control. Act as a mediator for disputes between customers and principals/Clients        

•    Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments      

•    Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.       

•    Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.

•    Provide customers with their correct account details e.g. balances, account numbers etc.     

•    Attend to customers during scheduled/unscheduled meetings.

•    Record information about the financial status of customers and status of collection efforts in the company’s collection system.

•    Respond to all correspondences e.g. e-mail, telephone, postal mail.     

•    Organize, manage and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required.

•    Maintaining data integrity and keep customer details confidential.

•    Preparation of reports as required.


•   Possession of a Diploma from a recognized Institution (Diploma in Banking/Credit management background will have an added advantage)

•   At least 2 years’ experience in Collection/Credit 

•   Strong analytical power, good problem-solving skills and ability to work under immense pressure.

•    Good communication and interpersonal skills to manage stakeholders.      

•    Fluency in both spoken and written English is a must.

•    Computer literate & English proficiency.

•    Able to work under minimum supervision

•    High levels of integrity and honesty