Homebased Online Order Specialist Job

Nairobi, Kenya
February 13, 2024
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Deadline date:

Job Description

Homebased Online Order Specialist Job

Job Summary

In need of someone with proven experience in a customer service/liaison role in a fast-paced, high-volume environment.

Job Description

Job Description:


Similar to the Inbound Phone/Live Chat/Email role but we need to contact our customers the same day after they place the order with us, to provide this information:

  • Provide ETA when customers will receive their order.
  • Upsale a product and find a similar item if the product is unavailable. (productknowledge and sales skills preferred)
  • Must have at least 2 years’ experience in customer service assisting customers through the phone, email or live chat. We will need exceptional verbal and written communication skills, and be able to provide quick, and effective solutions for our customers.


  • Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
  • Troubleshoot current issues relating to their online orders and provide solutions for our customers.
  • Escalate complex issues to senior support staff as required.
  • Continuously strive to improve the customer experience and identify areas for improvement within the customer support department.
  • Address any customer related issues with the website, products, orders, and deliveries to the relevant department/s
  • Initiate and process customer returns to ensure that the customer receives the best possible outcome
  • Liaise with our suppliers and freight partners to resolve customer issues.


  • Proven experience in a customer service/liaison role (a minimum of 2 years) in a fast-paced, high-volume environment.
  • Exceptional written and verbal communication skills
  • Strong problem-solving skills and the ability to think critically.
  • Passion for photography/videography and a familiarity with the products, accessories and software is a plus.
  • Ability to multitask and prioritise effectively in a fast-moving environment.
  • Ability to follow procedures and a high attention to detail.

Work Schedule

  • Home-based (7:00 AM – 4:00 PM Manila Time)

Additional Information

By clicking on the “I’m Interested” button I hereby allow Outsourced Quality Assured Services, Inc. (“Outsourced”) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.




Homebased Online Order Specialist Job