IT Support Manager

Job Description

Join a UK training company as an experienced IT Support Manager. This is an excellent opportunity for someone to help the wider company.

• Employment Type: Part-time
• Date Posted: January / 12 / 2024
• Location: Swale, Kent, United Kingdom
• Experience: 5
• Gender: Both
• Industry: IT and Networking
• Qualification: Certificate
• Postal Code: YO1

THE JOB:

– Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues.
– Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.)
– Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems
– Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment.
– Manage devices through MDM.
– Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions.
– Document and maintain accurate records of IT issues and their resolutions.
– Work closely with the team and other departments to troubleshoot and resolve IT-related issues.
– Ensuring that support tickets are completed promptly and documented correctly.
– Hours 8:45 am to 5:30 pm Monday to Thursday; 8:45 am to 5:00 pm Friday.
– Role is based in York with occasional trips to Slough and Livingston.

KEY SKILLS & EXPERIENCE:

– Experience in IT support, especially network and system administration. – Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs.
– Experience with mobile device management (MDM) and endpoint security.
– Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.).
– Experience in asset management.
– Experience using terminals and scripting (PowerShell/Command Prompt/Bash…) is desirable but not required.

All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.