Quality Head

Job Description

Job Role: GROUP – HEAD OF QUALITY Dept.

Job Objective:

· Plan and coordinate administrative procedures and systems and devise ways to streamline processes.

Functional Competencies:

• Essential functional competencies / skills
• Lead the hospital’s Quality Management Program
• Design & Implement hospital’s Quality Management Software.
• Lead the exercise for gap analysis and coordination with an external Hospital Accreditation agency.
• Prepare all departments of the Hospital in line with NABH, JCI and ISO 9001:2015 standards.
• Prepare Quality Manual for all units with support from Quality Coordinator at each unit Hospital.
• Conduct quality awareness program and training of internal auditors
• Liaison with external auditors for successful audit of units
• Work towards continuous improvement in quality
• Collaborate and consult with HOD’s regarding current quality control issues and assess the need for reengineering the business process to achieve desired outcomes and improvements.
• Collect, analyse and present data on relevant quality performance indicators.
• Prepare and review SOPs for clinical, administrative and support services with HOD’s and recommend improvements.
• Monitor and evaluate appropriateness of the hospital’s quality control plans and practices.
• Designs, schedules and conducts quality review audits as appropriate to the facility or service.
• Assist Medical Director in coordinating chart reviews and/or other medical record reviews and records and/or abstract specific relevant data as appropriate.
• Generate and/or coordinate the development of various reports regarding performance against quality indicators, as appropriate to the individual position.
• Participate in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality assurance needs of the facility or service.

Desired functional competencies / skills:

• Proven experience of working in operations and quality and faced full accreditations.
• In-depth understanding of hospital processes, best practices and accreditation standards
• Proficient in MS Office
• An analytical mind with problem-solving skills

Educational Qualification:

• MBBS/BDS/BHMS/ BAMS/BUMS/BPT
• MBA Healthcare management or equivalent

Experience:

• Minimum relevant experience of 7 years in Hospitals

LifeCare Hospitals

Nairobi County, Kenya