Quality Head

Nairobi County, Nairobi, Kenya
January 26, 2024
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Job Description


Job Objective:

· Plan and coordinate administrative procedures and systems and devise ways to streamline processes.

Functional Competencies:

  • Essential functional competencies / skills
  • Lead the hospital’s Quality Management Program
  • Design & Implement hospital’s Quality Management Software.
  • Lead the exercise for gap analysis and coordination with an external Hospital Accreditation agency.
  • Prepare all departments of the Hospital in line with NABH, JCI and ISO 9001:2015 standards.
  • Prepare Quality Manual for all units with support from Quality Coordinator at each unit Hospital.
  • Conduct quality awareness program and training of internal auditors
  • Liaison with external auditors for successful audit of units
  • Work towards continuous improvement in quality
  • Collaborate and consult with HOD’s regarding current quality control issues and assess the need for reengineering the business process to achieve desired outcomes and improvements.
  • Collect, analyse and present data on relevant quality performance indicators.
  • Prepare and review SOPs for clinical, administrative and support services with HOD’s and recommend improvements.
  • Monitor and evaluate appropriateness of the hospital’s quality control plans and practices.
  • Designs, schedules and conducts quality review audits as appropriate to the facility or service.
  • Assist Medical Director in coordinating chart reviews and/or other medical record reviews and records and/or abstract specific relevant data as appropriate.
  • Generate and/or coordinate the development of various reports regarding performance against quality indicators, as appropriate to the individual position.
  • Participate in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality assurance needs of the facility or service.

Desired functional competencies / skills:

  • Proven experience of working in operations and quality and faced full accreditations.
  • In-depth understanding of hospital processes, best practices and accreditation standards
  • Proficient in MS Office
  • An analytical mind with problem-solving skills

Educational Qualification:

  • MBA Healthcare management or equivalent


  • Minimum relevant experience of 7 years in Hospitals

LifeCare Hospitals

Nairobi County, Kenya