Madison Group Limited

Underwriting Manager – Healthcare Division at Madison Group Limited

00100, Nairobi Kenya
June 1, 2024
Application deadline closed.
Deadline date:
Application deadline closed.

Job Description

Underwriting Manager – Healthcare Division at Madison Group Limited

Key Responsibilities

  • Oversee the underwriting process flows to ensure efficiency as per the company underwriting procedures manual.
  • Oversee the business document management process to ensure proper storage and easy retrieval of underwriting documents.
  • Prepare competitive quotations for both new and renewal businesses and dispatch the same within the recommended TAT’s
  • Supervise, train and mentor underwriting and pricing staff to achieve a high level of motivation and productivity.
  • Constant review of scheme loss ratios, identification of trends and provide proactive workable solutions to aid in controls to attain the targeted loss ratio for the business
  • Prepare regular underwriting and operations reports to management, intermediaries and clients and advice on relevant findings for medical risk review.
  • Provide the necessary support to intermediaries by training them on the medical products and support on premium collection
  • Liaise with the underwriters, actuarial and business development teams to evaluate products being sold and assist in developing new ones
  • Supervise scheme setup to ensure timeliness and accuracy
  • Supervise to ensure prompt debiting and dispatch of debit/credit notes and the renewal/commencement premium schedules to the client/intermediary
  • Coordinate with outsourced card production vendors on preparation of medical cards for all eligible members in a timely manner.
  • Review and signing-off of policy documents, dispatch of the same to the relevant clients and ensure follow-up to have copies returned
  • Supervise service levels and benchmark our customer service standards against the market
  • Maintaining strong working relationships with Intermediaries, Clients, all departments and all business stakeholders
  • Work closely with ICT and Business analysts for any decision making on implementation of system requirements and enforcement of controls
  • Comply with statutory, regulatory and internal control processes including internal & external audits recommendations.
  • Any other roles assigned by management from time to time

Skills and Competencies Required

  • Strong leadership and management skills
  • Excellent analytical and monitoring skills
  • Ability to work independently and build effective interpersonal relations
  • Bias towards innovation and development of new ideas in problem solving
  • Professionalism in dealing with both internal and external stakeholders
  • Excellent communication and negotiation skills.
  • Ability to evaluate decisions made in benefit utilization management
  • Integrity and honesty

Knowledge & Experience

  • At least 7 years’ managerial experience in a medical underwriting and pricing insurance environment
  • Demonstrated knowledge of managing underwriting and pricing operations in a busy insurance company
  • Addressing operational concerns and issues, monitoring overall customer satisfaction.
  • Demonstrated experience engaging intermediaries at high level, and experience negotiating claims handling terms with providers
  • Developing and implementing operational procedures and policies

Academic and Professional Qualifications required

  • Degree in Actuarial Science/Statistics or Business-Related field
  • ACII or DIP AIIK or CIM qualifications
  • Master’s Degree is an added advantage

Underwriting Manager – Healthcare Division at Madison Group Limited

Method of Application

Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: so as to be received by Friday 14th June, 2024.