Job Description

Accounts Receivable and Client Relations Specialist

About the Role:

• Embark on a rewarding career path as our Accounts Receivable and Client Relations Specialist, where your expertise in financial management propels our business to new heights of success and innovation. This role is perfect for a finance professional who thrives on meticulous financial oversight and building robust client relationships, playing a crucial role in the strategic direction of our financial operations.

Role Overview

• Reporting to the Finance Director, with the potential to lead the Accounts Receivable function as the company expands as the Accounts Receivable and Client Relations Specialist, you will ensure the efficiency and accuracy of our invoicing and receivables management. This pivotal position involves close collaboration with our customer success and data science teams to guarantee accurate billing processes and timely revenue collection. Your role is critical in maintaining excellent client relationships and upholding our reputation for financial diligence.

Key duties & responsibilities

• Timely Invoicing: Ensure that all clients are invoiced promptly, coordinating with our customer success and data science teams to ensure accuracy and adherence to contract terms.
• Receivables Management: Oversee the entire receivables process to secure timely payments from clients, maintaining a smooth cash flow.
• Dispute Resolution: Handle payment disputes swiftly and effectively, preserving strong client relationships without compromising on financial integrity.
• Contract Management:  Work closely with the customer success team to ensure that client contracts are consistently updated and renewed, aligning with business objectives and client needs.
• Performance Indicators: Meet and exceed KPIs related to receivable days and bad debt write-offs, contributing to the financial health of the business.

Skills and qualifications

• Educational Background: Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Experience: 3-5 years of proven experience in accounts receivable, client relations, or a similar financial role. Experience in a SaaS environment is highly advantageous.
• Skills: Excellent command of Xero financial software, strong understanding of invoicing and payment processes, and exceptional communication and interpersonal skills.
• Key Competencies and Traits: Detail-oriented with robust problem-solving skills, capable of managing multiple tasks under pressure, and adept at maintaining professionalism in dispute resolutions.

Accounts Receivable and Client Relations Specialist